I used rosegal.com to purchase a dress for a bridal shower, well two to be exact. The processing said 3-5 days, 10 days later my order was still not processed. Contacted customer service and told me I needed to choose an item that processes in 3-5 days, which I did. Boiled down to that I selected another dress, it did arrive just in time for the shower. However im still waiting for a refund for a dress I cancelled weeks ago and I'm not getting screwed on a refund. The dress I opted to get was cheaper than the origional price of one of the two dresses I origionally purchased and now I'm only getting back not even the cost of one dress. I contacted customer service again and the said rosegal.com could only refund me back $19 and some change and gave me a 10% coupon code to use on a future purchase. What a joke. And still waiting for my account to reflect a refund. Will never ever buy anything from them again and I suggest you head the warning from all the other bad reviews. I should've looked into this first but was desperate to find a particular dress. Lesson learned I guess.