I placed an order and after 7 days, I sent an email to ask why it had not shipped. According to RoseGal's website, most orders ship in 24 hours but some can take 3-5days to ship. My order qualified for free shipping and when I asked about the ship date since it had been 7 days, I was told that if I wanted to pay a flat shipping rate, but items out ship. I chose not to play their bait & switch game and demanded a refund. What a joke!!