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ROMWE Never received, slow refund process

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17 views
I ordered a swim suit for my daughter on May 8. I should have received it May 25th at the latest. On June 5th, I emailed them and got an answer telling me to check with my local post office. If my post office had it, romwe.com would deliver it. On June 11, I let them know I still didn't have it, so romwe.com told me it was lost in shipping, and refunded me, saying I could reorder it. Today, 6/19, it shows me that the original suit isn't even shipped yet (lost. riiiiight.) and romwe.com've raised shipping fees so it would cost me more money to reorder it. Nope. I'm waiting the 10-20 days (with romwe.com, that likely translates into 45 days) for the refund to my card. I ordered the SAME swim suit on amazon for a penny more. Save yourself the hassle.
asked Jul 26, 2017 in Local Businesses by Emily M.

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