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ROMWE I don't want a refund, I want the sweater that I ordered

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I ordered 11 items early-mid April. I'd gotten a new job that required black coloured clothing so I figured it was a good chance to get a few black coloured items and a pink sweater I'd been wanting for several months. I didn't want to buy the sweater alone because I live in Canada and shipping is not worth it. (11.99 for sweater + 9.99 for shipping) I had enough items to get free express shipping so I expected it to arrive in a week. However, a couple weeks later, only 10 of my 11 items were ready to ship. Everything I picked was listed as in stock and/or priority dispatching so it didn't make any sense to me. Finally on May 8th, I got an email saying everything was processed and shipped except the one shirt. "We are writing to inform you that your order will be shipped in separate packages, as some of the item(s) are in popular demand and will take a while to arrive." I received my package on May 12th and, sadly, my pink sweater was not inside. I opened a ticket with Romwe and while romwe.com were kinda nice, it didn't feel like romwe.com read or cared about what I was asking for. May 12- Me to Romwe Hello! Today I received my package and the pink crop sweatshirt was not inside. I should've received 10 items but I only got 9. I'm still waiting for one more shirt to be shipped, is it possible to have the pink crop sweater shipped with it? Thanks in advance! May 13- Romwe to Me Hello xx, Thank you for contacting us! We are sorry for that this item has been missed by the shipping company when shipping. So how about we can refund the money of it to your wallet as compensation, is that ok? Also for the last delayed item in your order, we can cancel it and refund to you together if you do not want to wait, as it has been out of stock in our warehouse this time. Thanks for your cooperation. Waiting for your fast reply. Romwe Customer Care WWW.ROMWE.COM At this point I was upset because I didn't ask for a refund at all, I wanted my items. I ordered them for a reason. I also checked the page for my other shirt and it was still listed as IN STOCK. What?? Horrible. May 13- Me to Romwe Hello, The pink crop sweater was the item I was looking forward to the most so I would like to receive it rather than a refund... I don't mind waiting, is there an estimated time for the delayed item? Thanks! May 14- Romwe to Me Hello xx, Thank you for contacting us! We are so happy to resend a new item to you. But it may need 3-7 business days to prepare this item and will need 5-28 business days for the shipping days. Actually since it must be quicker for you to place a new order directly, we suggest you a full refund of hte pink sweater to save your time. Is that OK? Any questions, feel free to contact us. Romwe Customer Care WWW.ROMWE.COM What? Save my time? Why on earth would it be faster for me to submit a new order completely??? In the end, I just accepted the refund because I felt like romwe.com were going to continue giving me BS reasons on why the refund will be better for me and I don't have time for that. I'm guessing romwe.com were trying to save on shipping. Even though the other items I received were good (other than missing buttons on one shirt that I opened another ticket for), I will never, ever order from Romwe again.
asked Jul 26, 2017 in Local Businesses by C L.

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