Awful, awful, awful! I am so disappointed! I'm size 8 (regular) and I ordered pair of boots size 8; the boots happened to be really small so I ordered size 9... Guess what - small again! And the boots were discribed as "regular size" - ?!?!?!??! So now because of your incompetence I have two pairs of boots that I can't wear! And how come you don't offer exchange or in order to return the boots I have to pay shipping fees of about $10 or more per pair? Every other store pays for the shipping in case of returned items! I'm not buying from you never again!!!