Orderd 2 pairs of UGGS for mom for a Christmas gift on 12/9. 12/10, received shipping comfirmation email. Tracking info on my 6pm.com account a few days later states items are in transit. 12/17, receive automated email stating my return was received and refund was processing. Never received the shoes, so obviously, I never returned them. Called 6pm on 12/19 to inquire about my order. The rep was very pleasant but major language barrier. Every time I tried to ask "what happened?" he wouldn't/couldn't answer my question. Was not offered the opportunuty to get a suitable replacement sent, nor a re-order. Disappointed and frustrated as it is now probably impossible to track down these specific shoes in time for Christmas. I would have liked to know what happened - were 6pm.com never shipped? Why did it take a week to be contacted by automated email? Either way, I can't trust making a purchase with 6pm again and will avoid 6pm and their sister site Zappos.