If you ever have to contact customer service, be prepared for one pain in the a** phone call. No one actually listens to what you are saying and 6pm.com just keep repeating the same thing over and over until you get so annoyed to want to hang up or scream at them. I had to call three times today and speak with two managers. When asking a question that should have a simple yes/no answer (ie- "can you please send me an email of the updated order so I have a copy of it and the changes) 6pm.com give you this huge, longwinded, roundabout answer that usually has nothing to do with the question you asked. It's beyond frustrating. The prices are good, but that's also assuming you receive the correct item and it's in brand new condition. Too many times I've received the wrong items or 6pm.com've arrived broken, missing pieces or even used. Defiantly shop around before you use 6pm.com, lot of the time you can find the same item at very comparable prices. As far as I'm concerned, paying an extra $10 is worth not having to deal with these people.