I ordered a pair of boots in size 5 ½ and 6pm shipped the incorrect size 5 times! Each time I received the incorrect size (including 7 ½, 8 ½, 9 ½, 7 ½ again, and another 7 ½ the 5th time), I called customer service, 6pm.com apologized, and reordered the correct size to be shipped to me. Eventually, a customer service supervisor refused to replace the shoes with the correct size, since 6pm.com had no way of guaranteeing I would receive the correct size. No discount or alternative was offered for a different pair of shoes. To add insult to injury, my refund will take 10 business days it has been a month since my original order. The worst online shopping experience ever!