Metrolinedirect.com Return Policy states that: All returns must be received within 14 days of the date of invoice. A 20% restocking fee is charged on all new product returns. There is no restocking fee on like new product returns when received within the 14 day return policy. When a product is returned, the 'FREE Ground Shipping' offer is waived, and the refund includes the total charge amount minus the shipping charge. Returned products must include all original packaging, documentation, and accessories.