latoya lawrence provided an answer to this question in this review of Metrolinedirect.com:
MetrolineDirect earned a 4.5 star rating with Epinions review site out of 166 customers who submitted a review on the site. On ResellerRatings.com, also a review site where MetrolineDirect is an elite member scored an average of 9.17/10 out of 56 lifetime reviews made on the site. They scored the highest on these two (2) categories: 1) customer service and their 2) return/replacement policy. Bizrate.com also gave MetrolineDirect an overall rating of 8.7/10 out of 250 customers who have rated this store. Both Dealtime.com and Shopping.com, an eBay company gave this store an average rating of 4.5 on two same factors: customer service and on-time delivery.