Prior to shipping, your order is custom made in our Long Island, NY laboratory to your exact prescription and PD measurement.
Over 95% of all orders ship within 1-3 business days. For some higher prescriptions and multifocals (progressives and bifocals) it may take up to an additional 1-4 business days to process your order. A small percentage of orders do not initially pass final inspection, and we may need to redo all or part of the process. If this occurs, you can view the notification by clicking the automated order tracking link in the top toolbar.
Re-lens orders: Due to the custom handling of customer-owned frames, re-lens orders typically take an additional 1-3 business days beyond the above (but can sometimes take as many as 5 additional business days). In all cases, we ship all orders as soon as they are completed.
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