I placed several orders with them and had no problems, until the last few orders where things went downhill very fast. First, there was etchings on the lenses that they didn't buff out that when I contacted the customer service; they stated this was "normal". They were very rude and didn't care if I had a defective product or not. I re-ordered the glasses with the supervisors word it would not happen again. It did and the supervisor denied ever talking to me. After that, I went to glassesusa and got a pair that was cheaper, the customer service was spot on and they really did the prescription right and nice fit. Eyebuydirect should be avoided at all cost.