Terrible Customer Service
"Website says they ship in 2 weeks or less. Over two weeks pass and I still hadn't received my glasses. I checked the website which said my glasses were still receiving "quality checks" as they had been for over a week. I contacted customer service who said they would ship them that day and then email me with the tracking information/number. They never emailed me so I checked the website a day or so later, still doing quality checks. I emailed customer service again who had no idea what was going on or where my order was. They didn't even realize when the glasses actually had shipped. One pair was so abnormally tight that I was in pain. The other pair had a loose lens and incorrect prescriptions, if any prescription lenses at all. When I contacted them telling them I had received my order, but had a loose lens they asked me what my reason was for returning. I had never even said anything about returning and replied that I just wanted to send in my glasses to be fixed. They wouldn't take them back and just sent me two new pairs. This order went exactly how the first should have. Customer service was flat and not helpful. This website reminds me of those clothing websites like Shein or Romwe where some people have great experiences, but then there are experiences that make you question whether the website is actually legitimate or even worth purchasing from. "