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how long does it take to get glasses from eyebuydirect?

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how long does it take to get glasses from eyebuydirect? why does eyebuydirect tracking number not working?

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asked Oct 13, 2016 in Local Businesses by smyadmin

2 Answers

0 votes
You Get What You Pay For...

"Ordered glasses August 23. Didn't receive until 9/3. Nearly 2 weeks later.

Frames broke right at the temple as I was putting them on October 8...I treated them gently and never dropped them. They lasted me all of 1 month and 5 days.

Contacted Eye Buy the next day and told them that they needed to fast track a replacement to me. No dice. They were just sent Saturday...even though they sold me garbage, they didn't even send my replacement for a week, and they sent it standard mail.

Eye Buy Direct makes garbage and they don't stand by their product. I've already gotten in my sample frame set from Warby Parker and the quality difference (and yes, granted, the price) is significantly better.

Avoid Eye Buy. Yeah, they're cheap. But in a month you'll be buying another, better pair anyway."
answered Apr 18 by Mike
0 votes
Terrible Customer Service

"Website says they ship in 2 weeks or less. Over two weeks pass and I still hadn't received my glasses. I checked the website which said my glasses were still receiving "quality checks" as they had been for over a week. I contacted customer service who said they would ship them that day and then email me with the tracking information/number. They never emailed me so I checked the website a day or so later, still doing quality checks. I emailed customer service again who had no idea what was going on or where my order was. They didn't even realize when the glasses actually had shipped. One pair was so abnormally tight that I was in pain. The other pair had a loose lens and incorrect prescriptions, if any prescription lenses at all. When I contacted them telling them I had received my order, but had a loose lens they asked me what my reason was for returning. I had never even said anything about returning and replied that I just wanted to send in my glasses to be fixed. They wouldn't take them back and just sent me two new pairs. This order went exactly how the first should have. Customer service was flat and not helpful. This website reminds me of those clothing websites like Shein or Romwe where some people have great experiences, but then there are experiences that make you question whether the website is actually legitimate or even worth purchasing from. "
answered Apr 18 by Lee
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