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why does eyebuydirect tracking number not working?

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I purchased some discount prescription eyeglasses and frames from EyeBuyDirect.com, but why does eyebuydirect tracking number not working?

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asked Oct 13, 2016 in Local Businesses by smyadmin

2 Answers

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Do yourself a favor and don't do it. Customer service response is non existent. Efficiency not a snowballs chance in he##. Tracking numbers yes they will give you one about a week before it actually ships. So unless you plan to live to be a 110 and you have all the time in the world to sit and wait for something that may or may not arrive, by all means order from them, I cant review on the glasses because I don't have them, I have been waiting 7 days for a call from customer service, I think I'll die before that happens. UPDATE 3/19/16 Glasses arrived and they were shipped from FRAMES DIRECT here in Brooklyn where I am living, Eyebuydirect refunded the entire cost of the glasses for my trouble. Great right? No not really..... wrong prescription in the left eye of the glasses FINE IF MY RIGHT EYE IS THE ONLY EYE THAT I HAVE but I have two, a right one and a left one. All of this is after I sent them a copy of my Dr's RX who BTW also made a pair of useable glasses for me. Eyebuydirect was SIMPLY an extra or backup pair of spec's but unfortunately not so SIMPLE for them.
answered Apr 18 by Navneet
0 votes
I ordered my glasses on the 16th of November. They said they shipped it out on the 23rd of November (lie). The tracking number they gave me didn't work for a week. Which cause of the holiday I thought, no big deal. But when it did finally work it said they didn't send the tracking information out until the 27th. Not even the package, just the information. So when I asked them thru email they gave me the complete run around and didn't even answer my question as to why this was ok for them. Ridiculous. Now I'm scared to see what the product is even like after direct lies like that. Yep, they still aren't here.
answered Apr 18 by Glenn

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