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My pc (windows 10) won't factory reset?

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So I recently discovered that my computer has adware virus and I got my friend to help me, so he said either I download malwarebyte or to just factory reset my pc. I wanted to factory reset because my pc was so infected with adware I couldn't download anything. so I went home put all my personal stuff on a hard drive and proceeded to factory reset. When the factory reset was over it took my to a blue screen that wanted me to select my language and time zone which I did and pressed next. It then took me to a page where I had to put in my email and password but when I tried to type it was frozen for a good minute so I held the power button down hoping it let continue where I left off which it did but every to I try to click next it says just a moment then goes back to the hp loading screen then puts me back where I started and it keeps happening over and over again what do I do now?

I posted a link just in case you are confused about my situation
https://youtu.be/VMkwdsV4jEA
asked Jul 27, 2016 in Computers and Internet by smyadmin

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